Userband (“we”, “us”, or “our”) respects your privacy. This Privacy Policy explains how we collect, use, process, and protect your personal information when you visit our website userband.com (the “Website”), use our products and services (the “Services”), communicate with us, or otherwise interact with us.
1. Definitions
“Personal Data” means any information that relates to an identified or identifiable natural person.
“Usage Data” means data collected automatically, either generated by your use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
“Cookies” are small files stored on your device (computer or mobile device).
“Data Controller” means the natural or legal person who determines the purposes and means of the processing of Personal Data. For this Policy, Userband is the Data Controller of your Personal Data.
“Data Processor (or Service Provider)” means any natural or legal person who processes the data on behalf of the Data Controller.
“Data Subject” is any living individual who is the subject of Personal Data.
“User” is the individual using our Service. The User corresponds to the Data Subject.
2. Our Role
Under applicable data protection laws (including GDPR), Userband acts as a Data Controller when we process your Personal Data for our own purposes (e.g., running our Website and Services).
We may also act as a Data Processor when we process end-user data on behalf of our customers.
3. What Personal Information We Collect
We only collect and process data that is relevant, adequate, and limited to what is necessary for the purposes described below.
Examples include:
Type of Data
Identification Data
Name, username, profile picture
Contact Data
Email address, phone number, postal address
Account & Registration Data
Login credentials, company name, user role
Payment & Billing Data
Credit card details, billing address, transaction history
Connection & Technical Data
IP address, browser type, device ID, operating system, log files
Internet/Usage Data
Cookies, session activity, feedback votes, interaction metrics
Location Data
Approximate location based on IP
Communications Data
Messages sent via email, chat, or through our forms
Content Data
Feedback, votes, comments, posts, uploaded files
Social or Integration Data
Data from connected services (e.g., Slack, Jira, GitHub, Google SSO)
We will clearly indicate which information is mandatory. Failure to provide required information may limit your ability to use certain parts of the Services.
4. How We Collect Information
When you register for an account
When you provide feedback or interact with our tools
When you fill out forms, subscribe to our newsletters, or respond to surveys
Automatically via cookies, log files, and analytics tools
From third-party integrations or single sign-on providers
Through customer support communications
5. How We Use Your Information
Your information is processed for specified, explicit, and legitimate purposes only.
Purpose
Legal Basis
Provide and manage your account
Contractual necessity
Process payments and invoices
Contractual necessity, legal obligation
Send newsletters and marketing
Consent, legitimate interest
Analyze usage and improve services
Legitimate interest
Customer support
Contractual necessity, legitimate interest
Prevent fraud and ensure security
Legitimate interest, legal obligation
Manage integrations with third-party tools
Contractual necessity, legitimate interest
Publish changelogs and product updates
Legitimate interest, consent
Moderate community content
Legitimate interest, contractual necessity, consent
6. Cookies and Tracking Technologies
We use cookies and similar technologies to operate our Website, remember your preferences, and analyze usage.
You can manage cookie settings through your browser. Certain features may not function properly without essential cookies.
7. Who We Share Information With
Your data may be shared with carefully selected recipients, including:
Service Providers & Subprocessors (e.g., cloud hosting, analytics, email delivery, payment processors such as Paddle, error monitoring tools)
Payment Processing: We use Paddle.com as our official Merchant of Record and payment processor. When you make a purchase, your payment information will be processed and stored by Paddle in accordance with their own privacy policy. Please review Paddle’s Privacy Policy for more details.
Third-Party Integrations (e.g., Slack, Jira, Zapier, GitHub)
Legal Authorities when required by law
Business Transfers if we are involved in a merger, acquisition, or sale
We ensure all vendors and subprocessors comply with applicable data protection laws and maintain appropriate safeguards to protect your information.
8. International Transfers
Your Personal Data may be processed outside your country, including countries that may not provide the same level of protection. Where required, we use appropriate safeguards, such as Standard Contractual Clauses (SCCs) under GDPR.
9. Data Retention
We retain your Personal Data only as long as necessary for the purposes described in this Policy or as required by law. When your data is no longer needed, we will securely delete or anonymize it.
10. Security Measures
We implement technical and organizational measures to protect your data against loss, misuse, unauthorized access, disclosure, alteration, or destruction. No system is 100% secure, so please protect your login credentials.
11. Your Rights
Depending on your jurisdiction, you may have rights to:
Access your Personal Data
Rectify or update inaccurate information
Delete your Personal Data
Object to or restrict processing
Withdraw consent at any time
Receive a copy of your data (data portability)
Lodge a complaint with a data protection authority
To exercise your rights, please contact jang@userband.com.
12. Children’s Privacy
Userband is not intended for children under 16. We do not knowingly collect Personal Data from children under 16. If you become aware that a child has provided us with Personal Data, please contact us and we will delete such data.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post any changes on this page and update the “Effective Date.” If changes are significant, we will notify you through our Services or by email.
14. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Userband
Taurin Inc.
10-14, Sogillam-gil, Aewol-eup, Jeju-si, Jeju-do, Republic of Korea