The user support agent built for SaaS
From support chat to feedback collection and knowledge base management.
Solve all user-related workflows with Userband.
Every user voice matters,
but it's hard to keep them organized.
"Where did that request came from?"
Emails, support widgets, Slack, meetings… Requests come from everywhere, and it's hard to keep the team aligned.
"I don't know how many times this has been answered..."
Repeated questions drain time and your team's energy.
"There was a request to add this feature... wait, let me find it"
It's hard to remember every user request that comes up in conversations.
"Let's develop this first. It seems like what users want most"
Without clear prioritization, decisions often come down to gut feeling.
Manage feedback properly
with Userband
Support Agent
AI trained on your service docs that manages user conversations and inquiries in real time.
Feedback
Collect, prioritize, and track all user feedback in one place.
Changelog
Write and share product updates immediately with your users.
Docs
Create and manage up-to-date documentation for your service.
Support Agent
Omnichannel Inbox
Automatically collect user voices from in-app widgets, email, Slack, and more. Centralize all feedback in one place without manual data entry or context switching.
Feedback
Automated Feedback Management
Support agents collect and categorize feedback from conversations with users. Automatically datafy all insights.
Changelog
Changelog In-App Notifications
Display changelog updates in-app widgets, ensuring users never miss important product improvements.
Docs
Knowledge Base Management
Let AI manage your knowledge base and reference documentation when answering. Get notified when documentation gaps prevent proper responses, so you can continuously improve your support quality.
Essential Features forGrowing SaaS
Custom Theme Settings
Customize themes for your widgets, changelogs, and docs in detail. Keep your branding consistent with custom themes.
Real-time Data Sync
All data syncs in real time. Collaborate seamlessly without refreshing.
Multilingual Support
Set your changelogs and docs in multiple languages. Manage translations easily with automatic suggestions.