Privacy Policy
Last updated: Nov 11, 2025
Userband ("we", "us", or "our") respects your privacy. This Privacy Policy explains how we collect, use, process, and protect your personal information when you visit our website userband.com (the "Website"), use our products and services (the "Services"), communicate with us, or otherwise interact with us.
1. Definitions
"Personal Data"
means any information that relates to an identified or identifiable natural person.
"Usage Data"
means data collected automatically, either generated by your use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
"Cookies"
are small files stored on your device (computer or mobile device).
"Data Controller"
means the natural or legal person who determines the purposes and means of the processing of Personal Data. For this Policy, Userband is the Data Controller of your Personal Data.
"Data Processor (or Service Provider)"
means any natural or legal person who processes the data on behalf of the Data Controller.
"Data Subject"
is any living individual who is the subject of Personal Data.
"User"
is the individual using our Service. The User corresponds to the Data Subject.
2. Our Role
Under applicable data protection laws (including GDPR), Userband acts as a Data Controller when we process your Personal Data for our own purposes (e.g., running our Website and Services). We may also act as a Data Processor when we process end-user data on behalf of our customers.
3. What Personal Information We Collect
We only collect and process data that is relevant, adequate, and limited to what is necessary for the purposes described below. Examples include:
| Type of Data | Examples |
|---|---|
| Identification Data | Name, username, profile picture |
| Contact Data | Email address, phone number, postal address |
| Account & Registration Data | Login credentials, company name, user role |
| Payment & Billing Data | Credit card details, billing address, transaction history |
| Connection & Technical Data | IP address, browser type, device ID, operating system, log files |
| Internet/Usage Data | Cookies, session activity, feedback votes, interaction metrics |
| Location Data | Approximate location based on IP |
| Communications Data | Messages sent via email, chat, or through our forms |
| Content Data | Feedback, votes, comments, posts, uploaded files |
| Social or Integration Data | Data from connected services (e.g., Slack, Jira, GitHub, Google SSO) |
We will clearly indicate which information is mandatory. Failure to provide required information may limit your ability to use certain parts of the Services.
4. How We Collect Information
- When you register for an account
- When you provide feedback or interact with our tools
- When you fill out forms, subscribe to our newsletters, or respond to surveys
- Automatically via cookies, log files, and analytics tools
- From third-party integrations or single sign-on providers
- Through customer support communications
5. How We Use Your Information
Your information is processed for specified, explicit, and legitimate purposes only.
| Purpose | Legal Basis |
|---|---|
| Provide and manage your account | Contractual necessity |
| Process payments and invoices | Contractual necessity, legal obligation |
| Send newsletters and marketing | Consent, legitimate interest |
| Analyze usage and improve services | Legitimate interest |
| Customer support | Contractual necessity, legitimate interest |
| Prevent fraud and ensure security | Legitimate interest, legal obligation |
| Manage integrations with third-party tools | Contractual necessity, legitimate interest |
| Publish changelogs and product updates | Legitimate interest, consent |
| Moderate community content | Legitimate interest, contractual necessity, consent |
6. Cookies and Tracking Technologies
We use cookies and similar technologies to operate our Website, remember your preferences, and analyze usage. You can manage cookie settings through your browser. Certain features may not function properly without essential cookies.
7. Who We Share Information With
Your data may be shared with carefully selected recipients, including:
- Service Providers & Subprocessors (e.g., cloud hosting, analytics, email delivery, payment processors such as Polar, error monitoring tools)
- Payment Processing: We use Polar.sh as our official Merchant of Record and payment processor. When you make a purchase, your payment information will be processed and stored by Polar in accordance with their own privacy policy. Please review Polar's Privacy Policy for more details.
- Third-Party Integrations (e.g., Slack, Jira, Zapier, GitHub)
- Legal Authorities when required by law
- Business Transfers if we are involved in a merger, acquisition, or sale
We ensure all vendors and subprocessors comply with applicable data protection laws and maintain appropriate safeguards to protect your information.
8. International Transfers
Your Personal Data may be processed outside your country, including countries that may not provide the same level of protection. Where required, we use appropriate safeguards, such as Standard Contractual Clauses (SCCs) under GDPR.
9. Data Retention
We retain your Personal Data only as long as necessary for the purposes described in this Policy or as required by law. When your data is no longer needed, we will securely delete or anonymize it.
10. Security Measures
We implement technical and organizational measures to protect your data against loss, misuse, unauthorized access, disclosure, alteration, or destruction. No system is 100% secure, so please protect your login credentials.
11. Your Rights
Depending on your jurisdiction, you may have rights to:
- Access your Personal Data
- Rectify or update inaccurate information
- Delete your Personal Data
- Object to or restrict processing
- Withdraw consent at any time
- Receive a copy of your data (data portability)
- Lodge a complaint with a data protection authority
To exercise your rights, please contact support@userband.com.
12. Children's Privacy
Userband is not intended for children under 16. We do not knowingly collect Personal Data from children under 16. If you become aware that a child has provided us with Personal Data, please contact us and we will delete such data.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post any changes on this page and update the "Effective Date." If changes are significant, we will notify you through our Services or by email.
14. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at: support@userband.com Userband Taurin Inc. 1706, 59 Sinchon-ro, Seodaemun-gu, Seoul, South Korea